How To Order


How To Order
HOW TO PLACE AN ORDER
A £10 deposit will be required for all horsehair jewellery orders and this can be done via the STORE using PayPal. This will be deducted from the total amount when the order is complete.

The remaining balance will not be requested until your order is complete and you are happy with it. Please contact me if you do not have PayPal.

By placing an order you agree to the terms and conditions which can be found on the website. Please read this carefully before placing an order. If you do not wish for your product to be photographed/advertised please let me know when you place your order.

WHAT HAPPENS NEXT
Within 48 hours of placing your order, you will receive an automated message providing details of where to send your horse hair to. We will email you again when the hair has been received along with an itemised invoice (this will not need to be paid until your order is completed and you are happy with it).

Once your order is complete, we will email photographs to confirm that you are happy with the finished product and details of how to pay the remaining balance.

I have an approximate 4-8 week turn around, but this may be a little but longer during the summer months, bank holidays and in the run up to Christmas. If you have a specific date in mind, please email beforehand to avoid any disappointment.

If your order is urgent or you require it in a hurry, a fast track service is available for an additional £25 which can be ordered from the store.

Any unused horsehair is always returned.

Gift cards are also available.

AMOUNT OF HAIR TO SEND
You do not need to wash the hair as I will do this when it arrives, but please ensure it is clean without any conditioning products and waste/straw attached.

In order to ensure that I receive enough horse hair to make a bracelet it will need to be longer than 40 cm/15 inches and 2- 3 cm /1 inch wide. Necklaces and wider bracelets like the Jigsaw Clasp will require double this amount.

When collecting the hair ensure it is from the tail, take it from underneath the tail and as close to the dock as possible.

If you only have a small amount of horse hair, please contact me to discuss the various options as I will still be able to make something special. Key rings, bookmarks, pendants and picture frames require smaller amounts of hair.

WHEN YOU POST THE HAIR
When posting the horsehair, please package it in a plastic bag, such as a food bag or zip lock bag (to protect it from getting wet in transit) and ensure your name, return address, order requirements and wrist size measurement is included.

To measure your wrist size, please measure comfortable to the skin and ADD HALF AN INCH. It is very important that you are happy with the size that you submit as once the order has been made, it can not be lengthened and there will be an additional cost to shorten it as the end caps or clasp will need replacing. Some people find it easier to use an existing bracelet or a piece of string/strip of paper to measure their wrist and post this with their horse hair.

FREE GIFT WITH EVERY ORDER - £14.99 to buy separately



Chain not included
Designs randomly picked unless a specific design is requested (subject to availability)
We are happy to include ashes free of charge