£10 deposit is required on all orders. This secures the order you have placed and will be deducted from your final bill. Within 24 hours of your deposit being paid, you will be sent an email with all the details you require , including the address of where to send your hair. Tails Of The Unexpected,1 Glencoe Drive, Sale, Cheshire, M33 4WL, United Kingdom. Please add firstname.lastname@example.org to your email address book We also advise paying a little extra for special delivery to guarantee next day delivery and to insure your item.
The last date to place a Christmas orders is 27th November and hair will need to be received no later than 30th of November to guarantee Christmas delivery. At this time of year we strongly advise paying for Royal Mail Special Delivery to guarantee delivery before Christmas.
A Fast Track Service is available for an additional £25 plus £10 per additional item. A maximum of 3 additional items may be added (does not include the Jigsaw Clasps). Fast Track Service for Jigsaw Clasps costs £35. Fast Track Service commences when we receive your horse hair and you will be emailed a photograph of your completed order no later than 7 working days and 10-12 working days for larger or multiple orders (not including jigsaw clasps). Jigsaw clasps have a 2 week turn. This does not include Christmas orders. Please email/message with your order requirements and check your inbox/junk/spam folders for emails. By placing a Fast Track order, you agree to our Terms and Conditions which can be found under the "MORE" tab.
The last date to place a Fast Track Christmas orders is 9th December and your hair needs to arrive no later than 11th December. A Fast Track Service is available for an additional £25 plus £10 per additional item. A maximum of 3 additional items may be added (does not include the Jigsaw Clasps). Fast Track Service for Jigsaw Clasps costs £35. Fast Track Service commences when we receive your horse hair and you will be emailed a photograph of your completed order no later than 7 days and 10 days for larger or multiple orders . At this time of year we strongly advise paying for Royal Mail Special Delivery to guarantee delivery before Christmas. Please email/message with your order requirements and check your inbox/junk/spam folders for emails. By placing a Fast Track order, you agree to our Terms and Conditions which can be found under the "MORE" tab.
£10 per additional item (Max 3 and not including jigsaw clasps).
A Shortening Service is available at half price if purchased at the point of placing your order. It costs only an additional £10 per item. This is ideal if you are buying for a friend, are unsure of your size or just want that perfect fit. Please note this is non refundable and is only valid for 6 months after you receive your item unless you let me know otherwise at the point of ordering.
Multiple vouchers can be purchased and the total put on one voucher if required. A message card is also provided free of charge.
What better way to present your gift voucher than in a Tails of the Unexpected special gift box, with free message card.
I just wanted to say I loved my bracelet, this is something I know I will wear for a long time it is gorgeous and I intend to wear it every day. Thanks again.
Was lovely to see you at Cheshire County Show, Thanks for my necklace and bracelet. All my mates are jealous and I'll definitely be sending them your way. I'm still amazed by the quality of your braid, its beautiful.
Hi Sarah, I received the bracelet today and its perfect. I have waited 11 years and its been worth every second. Thank you so much.
When I received my bracelets they were just what I hoped for thank you so much!!!
Thank you so much for my bracelets they are beautiful.
When my daughter opened her bracelet she absolutely loved it, thank you so much.
"A beautiful bracelet to remember my beautiful Frankie. The quality of this bespoke hand made jewellery is superb, I would recommend Sarah-Jayne (Tails of the unexpected) to anyone looking for something unique and extra special."
The bracelets have arrived yesterday! They are soooo wonderfully gorgeous! I am so pleased with them! You have plaited it so well, it is absolutely perfect! THANK YOU! I am also pleased with the discount as I would like to order a bracelet for my daughter in the near future. I will show my bracelets off to my friends and do some advertising for you! The little trinkets are also such special little keep-sakes. I shall treasure them all Thanks again for your impeccable work!
I can't thank you enough for the beautiful bracelet you've made with star's hair, it's absolutely beautiful, more tears when I saw it.
Thank you so much my son loves it.
I bought a bracelet for my sister who recently lost her horse, she was made up with it and I just wanted to say a huge thank you for all your time and effort. The bracelet is beautiful.
Very good quality items, professional service and great value for money. Didn't have to wait long for delivery. Thanks again
I have just had a bracelet made for my daughters horse we sadly lost a few years ago. I am very pleased with the quality and the service I received. The care taken and the instructions were easy and clear. There was great communication through it all. Thank you so much for our wonderful keepsake.
OMG what can i say....i love it. I loved my little Harry so much and still grieve his loss, but i will wear my bracelet with pride. The craftsmanship is phenomenal and you did him proud. As you know i had my reservations at first, as i was scared about parting with his hair and what the end result may look like, but i can honestly say I am blown away not only with the quality but also the care and time you took to re-assure me that part of my little boy had arrived safely and keep me informed every step of the way. So to anyone out there who is reading this and may have reservations, you will not find a better service out there. I am so glad i finally have something so beautiful to remember my beloved Harry. I can not thank you enough.
Thanks a lot for my wristband, what a way to remember winning my first ever competition, its mint. Cheers Paul
My husband loved his cuff links - it made for a very happy wedding anniversary. Thanks for everything
I just received the bracelets they are absolutely beautiful, my daughter and her friend will be so pleased with them.
Just a note to say thankyou for the items I received they are lovely,I am sure my daughter will be over whelmed with them, and treasure them for ever, Great service I will recommend you to my friends.
We have had 3 beautiful bracelets made in memory of our beautiful horse Cheska who we sadly lost. What a gorgeous way to remember her and they are so beautifully done. You can tell they're done with care and love. They're truly amazing and now I carry Cheska wherever I go. We have chosen three relevant charms to go on each bracelet, one being her birthstone. They come beautifully presented in a little box. I highly recommend Tails of the Unexpected. Thank you for helping us remember our girl this way xxx
Just wanted to say thank you so much for the fantastic bracelets you created for me . All 3 of my girls were absolutely delighted with them on Christmas morning and haven't taken them off since . Many people have also commented on them and asked where we got them from . Thanks once again and also for turning them round for me in the short space of time i gave you .
Love the bracelet, it’s gorgeous.
Just wanted to say that my Mrs loves her bracelet and is over the moon that she has a part of her horse with her now. Thank you.
Its perfect thanks so much
I'm so impressed by the quality, thanks so much
HOW DO I PLACE AN ORDER?
Please go to the BUY NOW tab, pay a £10 deposit and choose your return postage option.
You can also use the CONTACT page with any queries or specific requirements you may have.
Alternatively please email us at email@example.com if you are experiencing any difficulties.
HOW LONG WILL MY HORSE HAIR JEWELLERY LAST?
Horse hair is extremely strong and durable. If it is looked after properly, it should last many years.
Tails Of The Unexpected take special care in handling, preparing and braiding your horse hair.
We try and choose the strongest and healthiest strands of hair, but some hair may be brittle and if this is the case we will let you know before completing your order.
In order to ensure your order lasts as long as possible please do not wear...
Some tarnishing may occur on the Sterling Silver pieces over time, unfortunately this can not be prevented. Please use only a silver polish cloth (which can be purchased either online or separately from us with your order).
HOW LONG WILL MY ORDER TAKE TO MAKE?
We have a 3 to 4 week turn around. If you require your order by a specific date please let us know at the point of order and we can let you know if this is possible.
WHEN CAN I PLACE AN ORDER FOR CHRISTMAS?
Christmas orders can be placed at any time and the earlier the better. The last date that an order can be placed for Christmas is 27th November, this allows for any potential postage delays and ensures that your order is completed and delivered in time for Christmas. In order to ensure that your order is completed and returned to you by Christmas we will require the hair to reach us no later than 30th November and that you pay for special delivery return postage. Any hair received after this date WILL NOT be guaranteed for Christmas. We also strongly advise you pay Royal Mail Special Delivery return postage to avoid any postal delays and ensure your item arrives the next working day.
If you require any engraving please email when you place your order with the name and details of what you would like to have engraved. Please ensure you type this exactly how you want it engraving including lower case upper case or a mix of both. If you would like a date including please ensure this format is exactly as you want it engraving, please also ensure that you specify whether you want single or double sided engraving as non of the above can be altered afterwards.
DO I HAVE TO WASH THE HORSE HAIR?
You do not have to wash your horse hair but we ask that it is sent in a reasonable condition without any faeces. We will wash your horse hair at no additional cost. We will only wash the portion of hair we use to make your item.
HOW DO I KNOW YOU HAVE RECEIVED MY HAIR?
Tails Of The Unexpected will contact you via text or email when your hair has been received. We try hard to ensure that this is done on the same day, but due to work commitments we may not contact you for 48 hours.
WHAT HAPPENS TO ANY UNUSED HAIR?
We will return any unused hair when we post out your order. Some people have asked us to keep hold of their hair so they can order additional pieces at a later date, if this is the case please let us know before we post out your completed order.
IS MY DEPOSIT REFUNDABLE?
Unfortunately once an order has been placed, your deposit is non refundable.
CAN I MAKE CHANGES TO MY ORDER?
Changes can be made up to the point where we contact you to let you know that we have received your horse hair. If you wish to make changes, please contact us within 24 hours of receiving your order confirmation email.
CAN I USE MY OWN CHARMS OR PENDANTS?
Yes you can send in your own charms or pendants and we will be very happy to incorporate this into your order where possible.
HOW DO I PAY FOR MY ORDER?
Tails Of The Unexpected is different to most other services you find online. We do not ask for the full payment upfront. Initially we only ask for a £10 deposit. Once your order has been made, we will then send you a photograph of your completed order. If you are happy with your order the remaining balance will need to be paid before you order is posted out to you. BUY NOW
WHAT IF I AM NOT HAPPY WITH MY COMPLETED ORDER?
In the unlikely event that you are not happy with your completed order, please let us know before it is sent out to you. Tails Of The Unexpected want you to be happy with your order and we will work hard to ensure your piece of jewellery is everything that you want it to be. If you are still not happy with your order and an agreement can not be reached, you will not be required to pay for your item. Unfortunately no refunds can be issued once your order has been posted (see terms and conditions), but we would be happy to discuss any issues you may have with your order.
WHAT IF I ONLY HAVE A SMALL PIECE OF HORSE HAIR?
We have a number of different designs for people who only have a small section of hair. Please contact us to discuss your requirements and the amount of hair you have so that we can discuss this in more detail and recommend suitable designs. We offer a bespoke service and try our best to ensure that everyone can feel close to their horse.
CAN I BRING MY HORSE HAIR TO ONE OF YOUR SHOWS?
Yes you can bring your horse hair to one of the shows advertised on the news and events page. You can meet us in person, see the designs and test our products.
Christmas orders will close on the 27th November and hair needs to be received no later than 30th of November to guarantee Christmas delivery,.
Fast track orders are available until the 9th December and hair to arrive by no later than the 11th December, any hair arriving after these dates will not be guaranteed for Christmas delivery and will therefore be completed within the normal turn around time scales. If you do not send your hair on time and do not pay for Special Delivery return postage, Tails of the Unexpected can not guarantee you will receive your item in time for Christmas.
GIFT VOUCHERS BUY NOW
Gift vouchers are valid for a period of 24 months from the date of purchase. The voucher can only be used once and must be returned with your horse hair when an order is made. Tails Of The Unexpected are unable to replace a gift voucher if it is lost, stolen or destroyed. Gift vouchers can be used to purchase merchandise and/or put towards postage costs. Any remaining credit will be returned to you on a new gift voucher with your completed order. Gift vouchers however can not be exchanged for cash.
Tails Of The Unexpected can not be held responsible for any items that may be stolen, lost or damaged in transit. For peace of mind we strongly advise that your horse hair is packaged correctly, securely and you use registered post with a tracking number. We will not pay for underpaid postage so please go to a local post office and have your item weighed correctly and obtain a proof of postage receipt.
Completed jewellery will be returned using Royal Mail and the service you have selected. We strongly recommend you use registered post as this will assist in tracking your order and your item is insured to a value of £500.
CHANGES TO YOUR ORDER
Changes can be made up to the point where we contact you to let you know that we have received your horse hair. If you wish to make changes at this point, please contact us as soon as possible. Any changes made after we have notified you that we have received your hair may incur an additional cost due to materials and labour but these will be discussed with you before any amendments are made.
Should you provide an incorrect bracelet or necklace length and haven't already purchased the shortening service and find it is too big, it can be shortened but this will incur an additional cost due to the fact that the end caps/clasp will need to be cut off and can not be re-used. New ones will need to be fitted and depending on which item you have ordered this could be quite pricey as prices start from £20.
Tails Of The Unexpected jewellery is all custom made using your own horse hair. We are therefore unable to accept returns or refunds once the item has been posted out to you. You will however be provided with a photograph of your completed item before full payment is requested. If at this point you wish to make any amendments or adjustments, additional charges will be incurred due to labour and materials costs. Unfortunately in some instances changes may not be possible due to clasps already being fitted or there being insufficient horse hair.
If you opt to cancel your order, no refunds will be provided, your completed item will not be posted out to you but we will return your unused horse hair via second class post. If you would like this to be returned by first class or recorded delivery you will be required to pay for this service in full and in advance.
We have a very strict quality control process in place and every item is tested before being sent out. In the unlikely event that your item is faulty, please contact us immediately and we would be happy to repair this fault for you. Tails Of The Unexpected will not repair an item which has become faulty due to general wear and tear or incorrect care. Horse hair is very delicate and your piece of jewellery must be cared for to ensure that you can enjoy it year after year.
Once your finished piece arrives if you do not like it you are able to return the bracelet along with all the original fixtures and fittings ordered for a full refund. Unfortunately there wouldn't be any refunds for personalized extra's as any engraving will be confirmed prior to order processing.
Fast Track Service BUY NOW
A Fast Track Service is available for an additional £25 plus £10 per additional item. A Maximum of 3 additional items may be added but this does not include any of the Jigsaw Clasps due to amount of work involved. Fast Track Service for Jigsaw Clasps costs £35 each and can NOT be included as an additional item.
Out Fast Track Service commences when we receive your horse hair and you will be emailed a photograph of your completed order no later than midnight on the 7th day and 10 days for larger or multiple orders (not including jigsaw clasps). Jigsaw clasps will have a 1 week turn around instead of the standard 3-5 weeks.
At the time of placing your order you MUST email or message notifying us of your order requirements and any engraving you may require. If this is not done, your order will not be completed within the specified time frame.
Once your order is complete and the outstanding balance has been paid, your order will be posted out the following working day. We strongly recommend using the special delivery return postage option as this guarantees next working day delivery.
Fast Track Service only applies to your order being completed within the time frames specified and we take no responsibility for delayed payments, banking errors, payment clearance, loss of internet, emails going in spam folders and/or any postal delays. You must therefore check your inbox/spam regularly and add our email address to your list of contacts.
Shortening Service BUY NOW
This is a non-refundable service. The reduced price of £10 is only available at the point of ordering, the 6 month period commences when you receive your bracelet. If you require a longer period than 6 months this can be honored if we are notified at the point of ordering. Tails of the unexpected take no responsibility for incorrect sizes given when using this shortening service as there is no way for it to be rectified.
We will not pass your personal details to any third parties.
10% Loyalty card for returning customers *
20% off if you refer a friend who makes a purchase **
* Only one discount can be used per transaction
** To be eligible for the discount the friend you refer needs to give your details.